P1312

ST. LOUIS BOARD OF EDUCATION POLICY
COMMUNITY RELATIONS
PUBLIC ACTIVITIES INVOLVING STAFF, STUDENTS OR SCHOOL FACILITIES

Relations Between Public and School Personnel

Complaints Concerning School Personnel/Instructional Materials

School Personnel

 

The City of St. Louis Public School District is committed to resolving concerns and complaints from the public regarding district programs and services to improve the performance of the District and better meet the needs of the students and the community.

 

The district encourages parents/guardians, students and other members of the public to first discuss concerns with the appropriate district staff prior to bringing the issue to the Board so that the issue may be thoroughly investigated and addressed in a timely fashion. Consistent with the Board's Community Relations Policy P1105, the Board will not act on an issue without input from the appropriate district staff and may require a parent/guardian, patron or student to meet with or discuss an issue with district staff prior to hearing a complaint or making a decision on the matter.

 

It is the goal of the Board that all district employees be expected to answer questions, receive input and professionally address concerns and complaints of parents/guardians, students and other members of the public. If an employee is unable to answer a question or resolve an issue, the employee must direct the person or the question to the appropriate district employee.

 

Complaint Process

 

Complaints regarding district compliance with nondiscrimination laws will be processed according to P1105. Employee grievances will be processed in accordance with the established grievance procedures (bargaining unit procedures & non-bargaining unit), or as otherwise required by law. Complaints involving federal programs will be processed in accordance with the procedures set forth in the Student Code of Conduct. Other grievances or complaints for which there is a specific policy or procedure will be addressed pursuant to that policy or procedure. If no other policy or procedure applies, the complaint may be brought as described below.

 

Process for Resolving a Concern or Complaint

 

The following steps are to be followed by parents/guardians, students or the public when concerns or complaints arise regarding the operation of the school district that cannot be addressed through other established policies or procedures.

 

1.                Whenever possible, concerns or complaints should first be addressed to the teacher or employee directly involved within ten business days.

 

2.                Unsettled matters from (1) above or concerns or complaints regarding individual schools should be presented in writing to the principal of the school. The principal will provide a written response to the individual raising the concern ("complainant") within five business days of receiving the complaint or concern unless additional time is necessary to investigate or extenuating circumstances exist.

 

3.                Unsettled matters from (2) above or concerns or complaints regarding the school district in general should be presented to the superintendent or designee in writing. The superintendent or designee will provide a written response to the complainant


within five business days of receiving the concern or complaint, unless additional time is necessary to investigate or extenuating circumstances exist.

 

4.                  If the matter cannot be settled satisfactorily by the superintendent or designee, a member of the public may submit the matter to the Board President with a request for the matter to be put on the Board agenda. In addition, written comments submitted to the superintendent or the secretary of the Board that are directed to the Board will be provided to the entire Board. The Board is not obligated to address a complaint. If the Board decides to hear the issue, the Board's decision is final. Otherwise, the superintendent's decision on the issue is final.

 

Prohibition against Retaliation

 

The Board strictly prohibits discrimination or retaliation against any person for bringing a concern to the attention of the district or participating in the complaint process. This prohibition extends to relatives and others associated with the person who brought the concern or complaint. The Board directs all district employees to cooperate in investigations of complaints.

 

Approved: May 12, 2020